Terms & Conditions

HEARTBURN

 

An Idiots to Lovers Zine

✦

TERMS AND CONDITIONS

 

SHIPPING DETAILS

The HEARTBURN ZINE will be shipping from Nottinghamshire, The UK.

Parcels will be sent out using: 

• For domestic shipping:
  Royal Mail for zine orders & bundle orders.
  
• For international shipping:
  Royal Mail for zine orders & bundle orders

All INTERNATIONAL and DOMESTIC shipping rates are based on the updated rates for domestic and international registered mail for Royal Mail, then rounded out to accommodate any price or weight discrepancies. All INTERNATIONAL and DOMESTIC tracking can be monitored via Royal Mail.

DOMESTIC delivery takes from two (2) to eight (8) business days. 

INTERNATIONAL shipping takes from six (6) to ten (10) business days from release from Customs of the destination country, though actual number of days may vary based on origin, destination, and customs delays.

All shipping durations given are estimated and are subject to change depending on the shipping service. The HEARTBURN ZINE team will not be liable for any and all delays in shipping after the item has been posted and the tracking number has been submitted.

Please be aware that global shipping delays are also still ongoing due to Covid-19.

 

PACKAGING DETAILS

All zines and merchandise will be checked before packaging for any damage or misprint.

The zines will be packaged with Bubble Mailers. Flat merchandise items will be arranged inside. Other merchandise items be additionally wrapped before being placed inside the mailer. 

Each package will come with an address label, and will be clearly marked as GIFT consisting of a book and merchandise for customs.

 

LIABILITIES

The HEARTBURN ZINE team will not be liable for:

• Any damages incurred during shipping by the courier and/or local postal services;
• Damages or loss due to force majeure and/or other uncontrolled/unforeseen external forces (e.g. acts of nature);
• Any and all individual fees as imposed by the Customs and/or local postal service of the customer; and,
•  Incorrect shipping information as given by the customer.

 

RETURNS AND EXCHANGES

The HEARTBURN ZINE team will only issue returns or exchanges of item, or refund of purchase, under the following circumstances:

• If the order arrives incomplete due to negligence in packing, then the team will ship the remaining items and be responsible for all production and shipping costs.
• If the order arrives damaged due to negligence in packing, then the team will issue either a full refund of zine/bundle cost or full replacement of order. The team will be responsible for all production and shipping costs.
• If the order fails to arrive at the intended destination due to posting error on the part of the team (e.g. failure of the team to provide full or correct information), then the team will issue either a full refund of zine/bundle cost or a full replacement of order. The team will be responsible for all production and shipping costs.

The HEARTBURN ZINE team will not issue a return or exchange of item, or refund of purchase, under the following circumstances and all others:

• If the order arrives damaged due to shipping and handling by either the courier or the subsequent local postal service. The team will offer a secondary purchase of the zine or the bundle at a discount, but at the customer’s discretion and applicable only for one-time use.
• If the order fails to arrive at the intended destination due to an error on the part of the customer, the courier, or the subsequent local Customs and/or postal service (e.g. incorrect or incomplete shipping addresses; loss or misplacement on part of postal service; etc). The team will offer a secondary purchase of the zine or the bundle at a discount, but at the customer’s discretion and applicable only for one-time use.

For cases not covered under our policies,

• Refunds of zine/bundle cost may be given, but at the zine team’s discretion.
• Shipments of replacement copies may be allowed, but with additional shipping charge for the replacement package.

All requests for return, exchange, or refund must be accompanied by proof of purchase (both the order number from the HEARTBURN ZINE store and the proof of payment via PayPal), proof of incomplete or damaged orders (clear photo of order accompanied by packaging and shipping label), and full statement regarding the damage or missing items.

For orders that fail to arrive at their destination and are returned to the team, the team will be responsible for contacting the customer once they have received the returned package. The team will then re-ship the item to the customer, and will cover the costs only if applicable.

For orders that fail to arrive at their destination and are not returned to the team, the team requests that customers contact the team with information of their order, including proof of purchase (as listed above). The team will then check all relevant item trackers and inform the customer of the subsequent appropriate action.

The HEARTBURN ZINE team retains the right to accept or deny requests for return, exchange, or refund at their discretion.

 

CHANGES TO ORDERS

Feel free to contact us if you need to make any changes to your order before it has been shipped. This includes:

• Order upgrades, or similar edits to your purchase; and
• Address changes.

For any of these, we’ll be able to edit your order up until the moment it’s shipped. Please make sure you contact us as soon as possible with your order number so we can look into your request.

 

CONTACT DETAILS 

Any and all other concerns regarding orders and shipping may be directed to the HEARTBURN ZINE team at the zine’s official email address, [email protected]. The zine is also reachable via Twitter (@heartburnzine).

 

Thank you for ordering!

 

The Heartburn Zine team